Refund policy

At Sam Smeaton Images, we are dedicated to delivering exceptional photographic prints crafted to your specifications. Please take a moment to familiarize yourself with our return and refund policy:

1. Made-to-Order Photographic Prints

Every print we offer is meticulously created to your exact requirements. Since each print is custom-made for you, we cannot accept returns, refunds, or exchanges for any orders.

2. Order Modifications and Cancellations

We understand that circumstances may change. If you need to make alterations to your order or cancel it, please reach out to us within 24 hours of placing your order. After this timeframe, we are unable to accommodate changes or cancellations. Contact us promptly at hello@samsmeatonimages.com for assistance.

3. Damaged Prints During Shipping

While we take great care in packaging your prints securely, there may be rare instances where prints are damaged during transit by our shipping partners. If you receive one or more damaged prints in your order, please follow these steps:

• Provide us with detailed, clearly visible photos of the damage, including images of the packaging, by emailing hello@samsmeatonimages.com.

4. Damage Review

For significant damage cases, we may initiate a Damage Review after receiving your photos. By requesting a Damage Review, you acknowledge and agree to the following terms:

• Submit photos of damaged areas in .jpeg or .png format, ensuring they are clearly visible.

• Share these photos within seventy-two (72) hours of the indicated delivery date by the shipping provider.

• The photos must be taken immediately upon receipt of the prints, before any installation or framing.

• A Damage Review may take up to thirty (30) business days to complete.

• We reserve the right to choose between replacing or repairing the damaged prints at our sole discretion.

• Delivery of a replacement print, if applicable, depends on manufacturing capacity, inventory, availability, and shipping timelines. You may be responsible for return shipping costs if we decide to repair or replace the prints.

For any issues related to your order, please report them promptly by contacting us at hello@samsmeatonimages.com.

Thank you for choosing Sam Smeaton Images. We appreciate your understanding of our return policy and are here to address any questions or concerns you may have.